Straight Lines on the Map

There are several times when you will see straight lines on the map instead of the actual path travelled by your vehicle. The straight line can pass through buildings, and doesn't follow the exact road or path taken by the vehicle.

A straight line may appear due to one of the follow reasons.

1. Bad satellite connectivity: This can happen when the device is around many large, tall buildings or in a remote hilly area. This can also happen during a cloudy day. This can happen intermittently and gets fixed when the vehicle moves a few hundred meters.
   
2. Low GSM network connectivity: If the vehicle is in a low GSM network area, it is unable to send the location information to our backend systems. This causes temporary straight lines on the platform. In such cases, the device however stores the data on its internal storage. The stored data is automatically sent to our servers when the vehicle travels to an area with good network coverage (it can take up to 6 hours to upload all the pending data to our servers). The platform will show the corrected path as well as update the distance automatically when all the stored data is transmitted by the device.
   
3. Incorrect data sent by the device: Device can send a few incorrect location packets occasionally. While our systems filter out most of the noisy data, there are still some wrong packets that pass through causing some unwanted straight lines.
   

It is very normal for vehicles to show straight lines on the platform. It usually gets fixed automatically when the vehicle travels to an area with good network coverage. If however, you notice very frequent straight lines on the map, please contact our customer support team.

Read Next: Limitations of a GPS device.

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