While Loconav's Alerts Module is designed to provide seamless monitoring, users may encounter common issues. Here are some issues and recommended solutions:
Solution:
Check your notification settings to ensure that the desired channels (e.g., web, app, email, SMS) are enabled for the specific alerts you want to receive. Verify that the conditions for alert triggering are met.
Pause button active for Web Notification
Notification alert are landing in SPAM folder
Email capacity is full
Application is not active anymore on the mobile phone
Still facing the issue ? Raise a request to your KAM Team or Point of Contact
Solution:
Review the configuration of alert parameters (e.g., speed limits, geofence coordinates) to ensure they accurately reflect your requirements. Adjust threshold settings as needed.
Still facing the issue ? Raise a request to your KAM Team or Point of Contact
Multiple subscriptions created with similar conditions
Multiple subscription made different sub users of the account
Still facing the issue ? Raise a request to your KAM Team or Point of Contact
1. Q: Can I customize alerts to match my business needs?
A: Yes, you can create custom alerts tailored to your specific business requirements or You can also raise custom alerts to be created which fits your business needs.
2. Q: What should I do if I receive too many alerts?
A: Review and adjust your alert parameters to fine-tune alert conditions. Prioritize critical alerts to focus on essential notifications.
3. Q: Are there charges for SMS alerts?
A: Yes, SMS alerts may be chargeable to the client. Verify the pricing with your service provider.
4. Q: Can I integrate alerts with my existing systems or workflows?**
A: Yes, you can integrate the alerts system with your workflows using webhooks and APIs.