What is the current process of device dispatch and installation?
Following steps need to followed for any pilot/existing account where new platform is being offered;
1. Procurement of devices - This step as same as the case of old VT. Procurement team has to be notified as per the process to ensure timely availability/procurement of the device
2. Updating the device with the new VT firmware - The procured devices come with a pre-fitted firmware which is for the old VT platform. This firmware has to be changed and upgraded. The upgrade process requires every device to be connected with a laptop and a script has to be run. Detailed process is attached in the document below.
3. Proper mounting and installation of the device
For ease, an installation checklist is also attached below. It is advisable that it is followed for every engagement.