Error on Reports

Error on Reports

Q. Error while generating report?

We understand the importance of timely and accurate reports for your business needs. In the rare event that report generation fails at any particular time, we recommend the following steps:

  • 1. Retry after 30 minutes: If the report generation fails, we suggest waiting for 30 minutes and then attempting to generate the report again. In many cases, this delay allows any temporary issues to be resolved.

  • 2. Reach out to our Tech Support: If the issue persists even after retrying, please don't hesitate to contact our dedicated technical support team. They are equipped to assist you in real time and resolve any underlying issues promptly.

We strive to provide you with seamless and uninterrupted report-generation services. Our dedicated tech support team is committed to addressing any concerns you may encounter. Rest assured, we will work diligently to rectify any issues and ensure that your report-generation experience is smooth and efficient.

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Q. Why does my report not contain any data? It is blank.

We understand that receiving accurate and valuable data is crucial for your reporting needs. If you encounter a situation where a generated report appears empty or blank, please consider the following possibilities:

  • 1. Review Filter Selection: Double-check the filters you selected while generating the report. Ensure that the chosen parameters, such as date range and vehicle cohort, align with the desired data you are seeking. Adjusting the filters may help populate the report with the intended information.

  • 2. No Events Recorded: It is possible that during the selected time period, there were no relevant events or data points recorded for the report. In such cases, the report may appear empty. Please verify if the time period you selected encompasses the expected events or consider adjusting the time range for accurate results.

You can find comprehensive information about individual vehicles, including their historical movement patterns. This should provide you with valuable insights into the fleet's activities during the desired time frame and help you 

By rechecking the filters and verifying the availability of data during the specified time period, you can ensure the generation of meaningful reports that align with your requirements. If you need any further assistance or have additional questions, please reach out to our support team from the support section on the dashboard, or drop a line at LocoNav Cares. Our team will assist you in maximizing the value and accuracy of your generated reports.


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