General
User Management
USER MANAGEMENT User Management can be used to create multiple users within the organization with certain access permission rights. Admin Users can use the standard roles available on the platform or can create multiple Roles based on the ...
My vehicle is offline
It is normal for the platform to show a particular vehicle as offline temporarily. The platform will show a vehicle as offline if the device has not sent any data packet to our server in last few minutes. The platform also shows the time when the ...
Straight Lines on the Map
There are several times when you will see straight lines on the map instead of the actual path travelled by your vehicle. The straight line can pass through buildings, and doesn't follow the exact road or path taken by the vehicle. A straight line ...
How is distance calculated on the platform
Calculation Logic The platform calculates the distance using the standard Haversine formula. This formula is extremely accurate and is used widely to calculate the distances between two locations on Earth. The Haversine formula calculates the ...
Limitations of a GPS device
Signal Obstructions Tall buildings can impact GPS signal reception through the "urban canyon" effect, where buildings block the direct line of sight to the satellites. These obstructions can lead to weaker signals and increased multi-path errors, ...
How does a GPS device work
A GPS (Global Positioning System) device works by communicating with a network of satellites that orbit the Earth. Here's a simplified explanation of the process: Satellite Network The GPS system relies on around 31 satellites orbiting the Earth, ...
Raising and tracking issues through the platform
Q. How do I raise a ticket? Step 1: Select the ‘Support’ module from the side navigation menu, and click on ‘Helpdesk’. A dashboard will appear with all your past support tickets. Step 2: To raise a new support ticket, click ‘New Ticket’ on the ...